FAQ

What is the delivery time?
Our average shipping time is 5–8 business days, depending on your location. We’ll send a tracking number once your order is shipped.

Where do you ship from?
We work with trusted suppliers in different regions. Your order may ship from a local U.S. warehouse or directly from our international partners.

Do you offer returns or refunds?
Yes, we offer returns within 14 days of delivery for defective or damaged items. Please see our Refund Policy for more details.

Can I track my order?
Absolutely! Once your order is processed and shipped, you’ll receive a tracking number via email.

Are your products covered by warranty?
Most items come with a standard manufacturer warranty. If you have an issue, just reach out and we’ll help resolve it.

What if my item arrives damaged?
Please contact us immediately with photos of the damage, and we’ll either send a replacement or issue a refund.

Do you ship internationally?
Currently, we ship mainly to the U.S., but we’re working on expanding. Check your shipping options at checkout.

How can I contact customer support?
You can reach us anytime at infos.shopinist@gmail.com or through our Contact Us page. We typically respond within 24 hours.