Return and Refund Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your item, we accept returns under the following conditions:

✅ Eligibility for Return

  • Returns must be requested within 14 days of delivery.

  • Items must be unused, in original condition, and in the original packaging.

  • Proof of purchase (order number or receipt) is required.

🚫 Items Not Eligible for Return

  • Used or damaged items due to customer misuse.

  • Clearance or final sale items.

  • Personalized or custom-made products.

🛠 If Your Item Arrives Damaged

If your product arrives damaged or defective:

  1. Contact us at infos.shopinist@gmail.com within 3 days of delivery.

  2. Include photos of the product and packaging.

  3. We’ll send a replacement or issue a refund after review.

🚚 Return Shipping

  • Customers are responsible for return shipping unless the return is due to our mistake (wrong or damaged item).

  • We recommend using a trackable shipping method.

💳 Refund Process

Once your return is received and inspected, we’ll notify you. If approved, your refund will be processed to your original payment method within 5–10 business days.